The #1 Technology Partner for Small and Growing Businesses

IT Support That Works as Hard as You Do.

At SME ONE, we’re not just another IT company – we’re your dedicated partner making IT support and cybersecurity accessible and affordable. We work exclusively with small businesses because we understand the unique challenges you face. Whether you’re running a growing team or managing everything yourself, we know how important it is to have IT support that works as hard as you do. That’s why we’ve built our services around the needs of small businesses, making IT simple, secure, and stress-free.

What makes us different? Our unique service model pairs you with a small, dedicated support team who truly get to know your business. They’re always there when you need them, delivering expert, personalised support. With us, you’ll get reliable IT, enhanced cybersecurity, and the peace of mind to focus on what matters most – growing your business.

When you partner with SME ONE, you’re not just getting IT support – you’re gaining a team that’s invested in your success. With us by your side, you’ll have the tools, confidence, and freedom to grow your business and lead it to new heights. Together, we’ll make your success story one worth telling.

OUR SOLUTIONS & SERVICES

Managed IT Services

Our proactive approach to IT management ensures your tech runs smoothly, securely and always online, allowing you to focus on your business.

IT Consulting Services

Our subject matter experts focus on finding the right tech solutions based on your business needs and budget, ensuring you make informed decisions that drive growth.

 

Cyber Security

Taking enterprise-grade Cyber Security solutions and making them accessable to small businesses, ensuring your data, systems, and operations are secure – without the complexity or cost.

Cloud Computing

Our expertise in VMware and Microsoft Azure combines the best cloud solutions to meet your business needs and budget, enhancing scalability and ensuring seamless performance.

Workplace Productivity

Our productivity suite includes Microsoft M365 and Google Workspace, streamlining collaboration and boosting efficiency. We also improve workflows through automation, helping your team work smarter and faster.

Business Continuity

We offer simple solutions to help your business recover quickly from unexpected disruptions. Our backup and disaster recovery services keep your data safe and ensure quick recovery, so your business stays up and running.

SOME OF THE BENIFITS OUR CUSTOMERS ENJOY

Dedicated IT Team
With a dedicated IT team, each customer receive personalised, proactive support from experts who understand their business, ensuring fast solutions and consistent service tailored to their needs
No Markups on Technology Resells
Our clients enjoy immediate cost savings and a company that is not driven by kickbacks or margins on vendor resells. They trust that solutions we design are with their needs in mind, as we’re not incentivized to push any other agenda
No upselling or crosselling
Once you’re a customer of ours, you’ll have a dedicated Customer Success Manager, not just an account manager. Your Success Manager is focused solely on ensuring your experience with us is smooth, proactive, and aligned with your business goals, giving you personalised support without the pressure of sales targets.
Transparency
Transparency is key to our service. We provide clear and open communication at every step, so you always know exactly what’s happening with your IT and where your investment is going. With simple, straightforward pricing and no hidden costs, you can trust that what you see is what you get - honest, straightforward support.
Simplicity
Simplicity is at the heart of everything we do. We take the complexity out of IT by providing straightforward solutions tailored to your business needs. With our easy-to-understand processes, you’ll experience hassle-free technology that just works, allowing you to focus on growing your business without the tech headaches.
Complete Control
We give our clients full control over their accounts by making them directly with the vendors. This way, they maintain complete ownership and flexibility, and if they ever choose to leave, there’s no lock-in. It's our commitment to accountability, ensuring that we earn your trust every step of the way and always put your needs first.

WHY WORK WITH US

When you partner with us, you gain a team dedicated to your success. We deliver IT solutions that empower your team, boost efficiency, and enhance security – designed specifically to drive your success. We make top-tier solutions accessible, so you can scale confidently and focus on growing your business.

Dedicated, expert support teams: Small, focused teams who know your business and provide personalised, reliable IT support at a cost lower than hiring your own team.

Vendor-agnostic, transparent pricing: No markups on technology resells, offering immediate cost savings and ensuring you always get the right solution based on your needs and budget.

With SME ONE, you’ll have the tools, expertise, and peace of mind to achieve your goals.

TESTIMONIALS

Here’s what our clients have to say

BOOK YOUR FREE CONSULTATION

Ready to see how we can support your business growth?

Schedule a free consultation with our expert team today! We’ll discuss your unique needs, provide tailored advice, and explore how our IT solutions can drive your success. Book a time that works for you and let’s get started!

OUR LATEST BLOG (Geek not Geek)

Owning a small business can be tough, especially when it comes to ensuring your cybersecurity is as strong as you and your customers need it..

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Get in Touch with Us

Frequently Asked Questions

Deciding whether to outsource your IT or hire internally really comes down to where your business is right now. We get that having an in-house team feels like you’re keeping more control, but it can be costly and might not give you the range of expertise you need. That’s why we’ve designed our service to feel like an extension of your business. With a small, dedicated team that knows you personally, you get the benefits of a full IT department without the stress of managing one. It’s a balance that works, and we’re here to make sure it works for you.

Download our comparison guide for small business on Hiring vs. Outsourcing IT Support.

Absolutely, we do! In fact, at SME ONE, we focus entirely on small and growing businesses, from solo entrepreneurs and startups with just a few users to small businesses with up to 50 users, and even scale-ups with up to 250 users. What we don’t do is support corporates or enterprise-level companies, so our attention will always be on businesses like yours. Whether you’re just getting started or scaling up, we’re here to provide the dedicated, personalized service you need to grow.

We know that the stakes are high, and we understand the challenges small businesses face, from tight budgets to making the right technology choices. We’re here to guide you in setting up the right foundations so that you have the technology you need today, and the right tools that will scale and grow with you, removing future major uplift costs. You’re not just another account to us -we know where you are, and we know the tough decisions you’re making with your technology. We’re here to help you make those choices easier and set you up for long-term success.

We asked ourselves the same question during our planning phase, which is why we designed a service model that ensures you’ll never be just a number. Our model uses small, dedicated teams (called cells), each with a limited number of clients. This means you get a full IT team that really understands your business and grows with you. We focus on building a long-term relationship, so you’ll always have the support you need, when you need it, with people who truly care about your success.

We understand that cash flow and budgets are always top of mind for small businesses, which is why we offer simple month-to-month agreements with no long-term lock-ins. Once you’re confident in the support we provide and want to commit to a term, we offer great discounts. You’re in control – there’s no pressure from us on how you receive our service. Our flexible terms also hold us accountable for delivering quality service, as you have the freedom to leave anytime if we’re not meeting your needs.
We take your security seriously. Our approach combines proactive monitoring, robust cybersecurity measures, and regular system updates to keep your data and systems safe. We implement industry-standard security protocols, including encryption, firewalls, and antivirus protection, to ensure your business is protected from threats. Additionally, we offer regular backups and disaster recovery planning to give you peace of mind, knowing your data is safe and recoverable if needed. We’re here to help you navigate security with the right tools and strategies, so you can focus on growing your business without worrying about breaches or downtime.